Warranty and Returns
In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support is always at your service.
30 Day Returns
If for any reason you are dissatisfied with any item(s) purchased from iShops.us, simply contact our Support. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers.
Steps to contact us:
Please contact us immediately at our Support Center describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 2 MB.
1. iShops's responsibility
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
* The customer is responsible for shipping the product to us for an exchange and all other returns that is not ishops's at fault (Incorrect product, defective product, broken product etc). All shipping fees are non-refundable.
- Our warranty does not apply to products listed under the following categories: earrings, and clearance items, or any discounted items provided iShops did not make a mistake. If iShops made a mistake, we will always resolve the issue to your satisfaction.
- All returned items must be in brand new condition, unused/unworn, unwashed, with all original and their original packaging intact.
- All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding RMA form and/or not matching the requirements listed above will not be accepted.